Making This Site Usable For Everyone

01

The target and what it means

02

What has already been done

These are measures that exist in the shipped code, not intentions. Each one is checkable by anyone who wants to check it.

Semantic HTML first

Pages are built from headings, lists, tables, native form controls and the details element rather than from generic containers wired up with script. Every page carries one first level heading and a heading order that does not skip a level, so a screen reader user can move through a page by structure. Tables use real header cells with a scope, and frequently asked questions use native disclosure widgets that expose their state without any custom code.

Keyboard operability throughout

Everything that can be done with a pointer can be done with a keyboard. Navigation, the service menus, the frequently asked question panels, the calculators and the contact form are all reachable and operable in tab order, and nothing traps focus. Because the accordions are native disclosure elements rather than scripted panels, they respond correctly to enter and space without any custom key handling to go wrong.

Visible focus that is not subtle

Focus is drawn with a three pixel outline offset from the element, so it reads clearly against both the light page background and the dark navy call to action bands. Focus is never removed and never replaced with a colour change alone, and the ring is never obscured by an adjacent sticky element.

Touch targets at forty four pixels

Buttons, navigation links and form controls carry a minimum height of forty four pixels, which satisfies the WCAG 2.2 target size criterion with margin to spare. Inline links inside body text sit within paragraphs at generous line spacing so neighbouring targets are not crowded together.

Contrast measured, not eyeballed

The palette was chosen against measured ratios rather than by appearance. Body text and muted secondary text clear the four and a half to one minimum for normal text, large headings clear the three to one minimum, and interface borders and focus indicators clear the three to one non text minimum. The site ships a single light palette, which means there is no second theme where those ratios could silently drift.

Reflow at three hundred and twenty pixels

Content reflows to a single column at a viewport width of three hundred and twenty pixels without requiring horizontal scrolling to read a sentence. Wide content that genuinely cannot reflow, such as a rate table or a wide diagram, scrolls inside its own container so the page body itself never scrolls sideways.

Nothing hidden behind hover alone

No information appears only on hover. Navigation panels open on focus as well as on pointer, and any content that a hover would reveal is also reachable on a page that can be read straight through. Additional content triggered by pointer position can be dismissed without moving the pointer and stays visible while it is being read.

Motion respects the system preference

Transitions are short and functional. Where the browser reports a reduced motion preference, animation and transition durations collapse to near zero and nothing auto plays, auto scrolls or parallaxes. There is no carousel that moves by itself and no video that starts without a deliberate action.

Forms labelled and errors announced

Every field on the contact form has a visible label bound to its control, along with help text where the expected format is not obvious. When validation fails, the field is marked invalid, the error message is linked to the field through aria-describedby so it is read as part of the field, and a summary is announced through a live region rather than appearing silently above the fold. Error messages say what to change instead of only saying that something is wrong.

03

How the site gets checked

Automated tooling catches a useful fraction of accessibility defects and misses the rest, so it is one input rather than the whole method. The routine combines it with manual passes.

• Keyboard only passes through every template: navigation, service pages, the price tables, the calculators and the contact form, checking tab order, focus visibility and escape behavior.
• Screen reader spot checks on the page structures that carry the most information, particularly the rate tables and the disclosure panels, confirming that headers, states and error text are announced.
• Automated rule checks run against the built pages to catch regressions such as a missing label, a heading level skip or an insufficient contrast pair.
• Reflow and zoom checks at three hundred and twenty pixels wide and at four hundred percent zoom, confirming that no content is lost or clipped and that only the intended containers scroll sideways.
• Reduced motion checks with the system preference enabled, confirming that nothing animates and nothing moves without a deliberate action.

04

Known limitations, stated plainly

Some parts of this site are rendered by companies the shop does not control. Those are listed here rather than left for a visitor to discover.

The embedded map

The contact page, the geography page and the footer each embed an interactive map served by a third party mapping provider. The embed is given a descriptive title and is not the only route to the information, because the full street address, the cross street context and driving directions are all written out in text nearby. Inside the embed itself, the pan and zoom behavior, the labelling of the controls and the contrast of the map tiles are set by the provider and cannot be corrected from here.

Third party video

Where a video from an external platform is embedded, the player user interface, its caption rendering and its keyboard behavior belong to that platform. Captions are requested on anything the shop publishes, but a player control that is difficult to reach is a property of the player, not of this site. Any video is supplementary, so no information exists only inside one.

Documents and legacy pages

Older material carried over from previous versions of the site, and any downloadable document, may not meet the same standard as a page rendered here. Anything of that kind is being reviewed, and a text equivalent is provided on request at once rather than after the review finishes.

05

Reporting a barrier

06

Accommodation at the facility

07

Ongoing work

This statement is reviewed at least once a year and whenever a template changes in a way that affects structure, focus order or contrast. New pages are checked against the same list before they are published, and the checks travel with the build rather than sitting in a separate process that can be skipped. If a criterion on this page stops being true, the honest move is to change the page, and that is what happens.